Active Listening, Empathizing & Summarizing Patient Complaints in Spanish
This Medical Spanish lesson focuses on Active Listening, Empathizing & Summarizing Patient Complaints in Spanish. You’re going to learn useful phrases and vocabulary for showing understanding and managing difficult news with your Spanish-only patients.
It’s common to try to fill the spaces with expressions such as “Lo Siento”, even when you’re not quite sure if it is the correct expression to show understanding to your Latino patients.
Here is the Active Listening in Spanish lesson I taught to the Facebook group:
Subscribe to our YouTube Channel to see all of our lessons and get the latest videos right away!
SHOWING UNDERSTANDING
- Bien / Bueno: Positive news
- Ok: Borrowed from English. It’s ok to use in Spanish as well
- Vale: It also means “Ok” but adds something like “I’m in agreement with you”
- Sale: Just like “vale”, but it’s particularly Mexican.
- Entiendo / Comprendo: These are the best options to actively listening to difficult things your patients are saying.
CLARIFY & REPEAT
GETTING MORE INFORMATION
EXPRESSING EMPHATY
SUMMARIZING INFO
CHECKING PATIENT’S UNDERSTANDING
Now it’s your turn! I packaged all of this vocabulary in Spanish into some flashcards for you to study.
I put together a vocabulary list and set of notes that includes this information in an easily downloadable .pdf – Get your copy for free today!
Keep up the good work speaking responsible Spanish to your patients! Check out our other books, classes & products to help you
!*If the link isn’t working for you, you may need to unblock pop-ups in your browser settings.
Cultural Tips for Women Providers Working with Male Latino Patients
2 responses to “Active Listening, Empathizing & Summarizing Patient Complaints in Spanish”